- Covid 19 VS Beer Grains
Covid 19 VS Beer Grains
Page Update: March 29, 2020
No worries!! Beer Grains is still healthy. We want to thank everyone who has supported us in the past 2 weeks. Continue to place orders. Your support is needed if Beer Grains is to survive this plague. Many thanks to all of you. Keep the orders coming and save this great little homebrew supply store.
Page Update: March 23, 2020
As of 12:00AM on March 23rd, 2020, the RETAIL STORE IS CLOSED. No orders will be accepted by e-mail and no pick-ups in store will be possible. The online store is still open. You will need to choose Canada Post, FedEx or SM-Courrier. We are experiencing a high order volume. A delay of 24 to 48 hours is to be expected for order processing. There may be delays in delivery with Canada Post, FedEx and SM-Courrier.
The Quèbec government has shut us down for 3 weeks. If all is well, the retail store will open on April 13th. Until then order online and have it delivered.
Page Update: March 21, 2020
Beer Grains is trying very hard to fight this plague that has all of us all paralyzed. We are still open for business but like many businesses we are taking measures to reduce the human contact with our products and staff.
The retail store at 99 Crémazie, Gatineau is still open. We have taken measure to reduce the exposure to our staff and products. We are disinfecting our customer counter and Interac machine after every customer. Chairs and doors are being disinfected several times a day.
We are encouraging our customers to place orders online and picking them up in store. You can also send us an e-mail at email@example.com and have your order prepared for you (Check the web site for yeast and hop availability). Please be patient with us, if you send and e-mail don't ask to have it done right away; orders fulfilled on a first come first serve basis. We are working as fast as we can but there are delays of up to 48 hours. We will e-mail you when your order is ready for pick up. If you stop by the store it may take 30 to 45 minutes to put your order together.
Our self-serve is suspended until this crisis is over so no customers are allowed to roam free in the store.
We are asking everyone to make this simple self test before showing up at the store:
- Have you been in contact with someone that may be infected witch Covid 19 or sick.
- Do you have flu like symptoms (sore throat, cough, difficulty breathing).
- Are you in isolation (forced or voluntary).
If you answered yes to one of these questions, please DO NOT come to the store. Place your order online.
Our online store will remain open as long as we can have delivery services. We still offer Canada Post and FedEx. For those of you in the Ottawa area, we offer SM-Courrier which is very fast and cheaper that Canada Post and FedEx. You can also place your order online and choose the "Pick up in store" option. With the increased online orders and e-mail orders, we cannot guaranty that your order will ship the same day. It may take up to 48 hours to ship your order. Please be patient with us in these trying times.
Beer Grains has only 1.5 employees. Athena is full-time at the store and Sylvain is only part-time (week-ends) with a couple of volunteers. We are a couple so if one has to be isolated we both have to be isolated which means the retail and online store will close for 2 weeks. So please help us stay healthy and don't come to the store if you are sick or been in contact with someone who is sick.
We will get through this
Athena and Sylvain