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SHIPPING & RETURNS POLICY

General Philosophy

Beer Grains Supply Co is committed to your complete satisfaction. We strive to ship your package within 24 hours of receiving your order. The order is packaged with great care to ensure ingredients are kept fresh during the journey and the package arrives safe and sound. If you are not completely satisfied with your purchase we will work hard to correct the situation. If you have any questions about shipping or returns please feel free to call us toll-free at 1-888-675-6407 or visit our contact page.

SHIPPING

Beer Grains ships all orders via Canada Post, FedEx and SM-Courier. The customer is responsible for all fees associated with shipping. You may select the method and speed of delivery during the checkout procedure. Shipping rates are calculated automatically by Canada Post and FedEx during checkout. Customers are billed the exact amount quoted by Canada Post, FedEx or SM-Courier at checkout. In certain rare circumstances shipping charges may be much higher or lower than that which is quoted. In those circumstances you will be contacted and informed of a refund or balance owing for freight. If you would like an estimate for your exact location and order items please feel free to contact us.

Geographic Area

Canada: We ship to every province and territory in Canada. We collect all applicable Canadian federal and provincial taxes as required for the jurisdiction where the goods are being shipped.

USA: We ship to the Continental US, Alaska, and Hawaii. The customer is responsible for all shipping, duties, customs, state, and federal taxes.

International: We ship to most developed countries. The customer is responsible for all shipping, duties, customs, and applicable taxes.

*Note: It is not advisable to ship perishable ingredients to remote locations such as Hawaii, Alaska, Northwest Territories, Nunavut, Yukon, Labrador, or fly in communities. Perishables cannot be guaranteed when shipping to such locations.

Perishables

Certain ingredients, such as liquid yeast, are perishable and risk permanent damage if not packed and shipped correctly. Ice packs and insulated packaging are available as an add on option. There should normally be no issues while in transit for up to 3 days, however the yeast will perform better if kept cool. If shipping duration or heat is a concern an ice pack, insulated packaging, and/or Xpresspost shipping service is recommended. All perishables are shipped via Canada Post Expedited, FedEx Ground or SM-Courrier service by default. Delivery service cannot be guaranteed to all locations. Please contact us for specific details on your location.

RETURNS & EXCHANGES

Returns

While we hope you never need to return anything, if it happens it's no problem at all. You may return anything within 30 days of the sale for any reason. You will receive a full refund less shipping costs immediately. Items must be unused and in their original packaging.

Exchanges

You may exchange anything except ingredients or food products for any reason within 30 days. The customer is responsible for all shipping costs associated with exchanges.

Damage

Orders are packed extremely well but if you find an item arrives broken or damaged it will be replaced immediately and we will pay the cost of shipping to send your replacement item. We may ask for an email photo for our records and to assist with a Canada Post claim.

Ingredients

We understand that most ingredients need to be opened and/or used before you know there is an issue. Ingredients that come with a manufacturers Best Before date are guaranteed fresh to that date; please note this is a guide only, your ingredients may last much longer. Otherwise, we guarantee all ingredients to be fresh for 3 months from the date of purchase. If you find your malt, hops, yeast, or other ingredients are not fresh as guaranteed contact us as soon as possible for a replacement or full refund. If a replacement is desired we will ship the replacement immediately and pay the cost of shipping.

Yeast Policy

The success of your brewing with our ingredients is very important to us. It is recommended to add an icepack to your order if shipping by any courier.  This will ensure that your yeast arrives healthy.  If you don't add an icepack for your yeast, we may not guaranty your yeast.
Your yeast is guaranteed healthy and fresh from the date of delivery to the expiration date (if shipped with an icepack); it will still be highly viable for a period beyond the expiration with the use of a starter. We recommend always using a yeast starter prior to pitching to ensure healthy yeast growth and good fermentation. If you do not get significant yeast growth in the starter or active fermentation in the primary we will replace the vial of yeast at no charge (shipping included); we can replace the yeast but not a batch that fails to ferment properly.

Sale Items

Some sale items may not be returned beyond 30 days from the date of delivery. Items that are non-returnable or non-refundable are clearly marked in the item description.

TERMS & CONDITIONS

Conditions of Use

Welcome to our online store! Beer Grains Supply Co and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Privacy

Please review our Privacy Policy, which also governs your visit to our website, to understand our practices.

Electronic Communications

When you visit Beer Grains Supply Co or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Beer Grains Supply Co or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Beer Grains Supply Co, with copyright authorship for this collection by Beer Grains Supply Co, and protected by international copyright laws.

Trade Marks

Beer Grains Supply Co’s trademarks and trade dress may not be used in connection with any product or service that is not Beer Grains Supply Cos, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Beer Grains Supply Co. All other trademarks not owned by Beer Grains Supply Co or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Beer Grains Supply Co or its subsidiaries.

License and Site Access

Beer Grains Supply Co grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Beer Grains Supply Co. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Beer Grains Supply Co. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Beer Grains Supply Co and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Beer Grains Supply Cos name or trademarks without the express written consent of Beer Grains Supply Co. Any unauthorized use terminates the permission or license granted by Beer Grains Supply Co. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Beer Grains Supply Co so long as the link does not portray Beer Grains Supply Co, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Beer Grains Supply Co logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Membership Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Beer Grains Supply Co and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Emails, and Other Content

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Beer Grains Supply Co reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Beer Grains Supply Co and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Beer Grains Supply Co and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Beer Grains Supply Co or its associates for all claims resulting from content you supply. Beer Grains Supply Co has the right but not the obligation to monitor and edit or remove any activity or content. Beer Grains Supply Co takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All items purchased from Beer Grains Supply Co are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

Beer Grains Supply Co and its associates attempt to be as accurate as possible. However, Beer Grains Supply Co does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Beer Grains Supply Co itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY: THIS SITE IS PROVIDED BY BEER GRAINS SUPPLY CO ON AN “AS IS” AND “AS AVAILABLE” BASIS. BEER GRAINS SUPPLY CO MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, BEER GRAINS SUPPLY CO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BEER GRAINS SUPPLY CO DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM BEER GRAINS SUPPLY CO ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BEER GRAINS SUPPLY CO WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law

By visiting Beer Grains Supply Co, you agree that the laws of the province of QUEBEC, CANADA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Beer Grains Supply Co or its associates.

Disputes

Any dispute relating in any way to your visit to Beer Grains Supply Co or to products you purchase through Beer Grains Supply Co shall be submitted to confidential arbitration in QUEBEC, CANADA, except that, to the extent you have in any manner violated or threatened to violate Beer Grains Supply Cos intellectual property rights, Beer Grains Supply Co may seek injunctive or other appropriate relief in any provincial or federal court in the province of QUEBEC, CANADA, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of an applicable federal arbitration body. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification, and Severability

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Beer Grains Supply Co. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Questions

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact” link in the top menu.